An agent does not respond
A silent agent is not always broken: it may be waiting for your reply, or for a free slot. This page helps you find the cause and resume work without losing it.
Look at its state
Section titled “Look at its state”The state is displayed near the input area.
| State | What it means | What to do |
|---|---|---|
| Réflexion (Thinking) | The model is working | Wait, a response can take a long time |
| Outil en cours (Tool running) | A tool is running, or the agent is waiting for another one to free the same resource: Activité (Activity) then shows En attente : (Waiting:) and the reason | Wait. A generation or UEFN can take time |
| Validation attendue (Approval awaited) | It is waiting for your authorisation | Answer the request shown above the input |
| Réponse attendue (Answer awaited) | It has asked you a question | Answer in the conversation |
| Délégation en cours (Delegation in progress) | A specialist is working | Follow it in the conversation |
| À poursuivre (To continue) or Limite de travail atteinte. (Work limit reached.) | The agent has used the work allowed for this pass | Click Reprendre (Resume) |
| Échec (Failed) | An error stopped it | Read the message, fix the cause, then click Reprendre |
The number of simultaneous agents is set in Paramètres › Agents en parallèle (Settings › Parallel agents). See Parallel agents.
Check your AI account
Section titled “Check your AI account”- Open Paramètres › Comptes IA (Settings › AI accounts).
- Look at your provider’s status: Connecté (Connected), Détecté (Detected) or À installer (To install).
- Check that Disponible dans les conversations (Available in conversations) is turned on.
- Click Vérifier le CLI (Check the CLI). For Grok, click Vérifier la connexion (Check the connection).
- If it is not connected, open your terminal and run the command shown on its card, for example
claude auth loginorcodex login.
The CLI is your provider’s program installed on your PC, and the gateway links your account to Island Pilot. See the glossary and Connect an AI account.
The error messages
Section titled “The error messages”| Message | What to do |
|---|---|
| Aucun fournisseur installé. Ajoutez-en un dans Paramètres › Comptes IA. (No provider installed. Add one in Settings › AI accounts.) | Install a gateway from Store & connexions (Store & connections) |
| CLI natif non détecté. (Native CLI not detected.) | Install the gateway, or point to the executable with Choisir une autre installation (Choose another installation) |
| Connectez Codex avec ChatGPT (codex login), pas avec une clé API. (Connect Codex with ChatGPT (codex login), not with an API key.) | Reconnect Codex with your ChatGPT account |
| Connectez Claude Code avec votre abonnement Claude (claude auth login). (Connect Claude Code with your Claude subscription (claude auth login).) | Reconnect Claude Code with your subscription |
| Le CLI a interrompu la demande. Vérifiez sa connexion, le modèle et le quota de votre abonnement. (The CLI interrupted the request. Check its connection, the model and your subscription quota.) | Check these three points, then click Reprendre |
| Codex a refusé ou interrompu la demande. (Codex refused or interrupted the request.) or Gemini a interrompu la demande. (Gemini interrupted the request.) | Check your session and your quotas with the provider |
| Claude Code : un autre processus Claude Code renouvelait la connexion. (Claude Code: another Claude Code process was renewing the connection.) | Try again in a minute. If it persists, close your other Claude Code sessions |
| version trop ancienne pour ce modèle. (version too old for this model.) | Update Claude Code, then click Reprendre |
| Node.js 22+ est requis pour Gemini CLI. (Node.js 22+ is required for Gemini CLI.) | Install Node.js, then try again |
| WinGet est absent. (WinGet is missing.) | Install Microsoft’s App Installer, or install the CLI yourself and give its path in Comptes IA |
| Choisissez un modèle du catalogue de votre accès OpenCode. (Choose a model from your OpenCode access catalogue.) | Change model. See Choose the engine and model |
| Les modes Ask et Plan autorisent uniquement les lectures vérifiées. (The Ask and Plan modes only allow verified reads.) | Switch to Agent mode. See Ask, Plan and Agent modes |
| Cette conversation travaille déjà : attendez sa réponse ou arrêtez-la. (This conversation is already working: wait for its reply or stop it.) | Wait, or click Arrêter (Stop) |
| Island Pilot demande une licence valide : ouvrez Compte et licence. (Island Pilot requires a valid licence: open Account and licence.) | See Licence refused |
Quotas and billing are your provider’s. Island Pilot can neither raise nor bypass them, and some providers do not disclose them. Several agents at once use up your quota faster.
An agent does not use a tool
Section titled “An agent does not use a tool”A verified connection does not grant rights to the profile. To allow an agent to use a connection:
- Open Store & connexions, then the connection’s card.
- In Accès des agents (Agent access), allow the profile.
- Send a new message. Restarting the conversation does not change these rights.
Stop, then resume
Section titled “Stop, then resume”The Arrêter button, in place of the send button, interrupts the response in progress.
After a failure or a work limit, click Reprendre: the agent restarts from the saved results. See Resume after an interruption.
If the agent is working in UEFN and the editor no longer keeps up, see UEFN does not respond.
Still stuck
Section titled “Still stuck”Test your provider in its own tool, outside Island Pilot: if the fault reproduces there, it comes from them. Otherwise, report the problem with the exact message.