Cannot sign in
Island Pilot and your client area sign you in without a password, through a link sent by email. This page covers problems with that sign-in. For your AI account, see An agent does not respond. For UEFN, see UEFN does not respond.
In the app
Section titled “In the app”How it should go
Section titled “How it should go”- In Connexion à Island Pilot (Sign in to Island Pilot), enter your email address and click Recevoir le lien de connexion (Receive the sign-in link).
- The Vérifiez votre boîte mail (Check your mailbox) screen appears, with En attente de votre clic sur le lien… (Waiting for you to click the link…). Keep Island Pilot open.
- In the email Connexion à Island Pilot, click Connecter Island Pilot (Sign in to Island Pilot). You can do this on this PC or on your phone.
- On the page that opens, click Sign in to Island Pilot again.
- The app opens on your account within a few seconds.
The link does not arrive
Section titled “The link does not arrive”- Check your spam folder. The sender is
hello@mail.islandpilot.app. - Check the Envoyé à (Sent to) line. If the address is wrong, click Utiliser une autre adresse (Use another address).
- After the one-minute countdown, click Renvoyer le lien (Resend the link).
Only the latest link you received works.
The link does not work
Section titled “The link does not work”The link works once and stays valid for 30 minutes. The Valable jusqu’à (Valid until) line gives the deadline, and Demandé depuis (Requested from) gives the name of the PC concerned.
If clicking does not sign the app in, check that it stayed open on the PC indicated, then request a new link.
The messages
Section titled “The messages”| Message | What to do |
|---|---|
| Saisissez une adresse e-mail valide. (Enter a valid email address.) or Adresse e-mail invalide. (Invalid email address.) | Correct the address |
| Trop de demandes : attendez quelques minutes avant de redemander un lien. (Too many requests: wait a few minutes before requesting a link again.) | Wait about fifteen minutes, then request a link again |
| Impossible d’envoyer le lien à cette adresse : réessayez dans un instant. (Unable to send the link to this address: try again in a moment.) | Try again a little later, then write to us if it persists |
| Ce lien a expiré : demandez-en un nouveau. (This link has expired: request a new one.) | Click Renvoyer le lien |
| Link expired (on the website) | The link has expired or has already been used: request a new one from Island Pilot |
| Connexion refusée : demandez un nouveau lien. (Sign-in refused: request a new link.) | Click Renvoyer le lien |
| Serveur de licences injoignable : vérifiez la connexion Internet puis réessayez. (Licence server unreachable: check your Internet connection, then try again.) | Check your connection, your VPN or your firewall |
| L’horloge de Windows est déréglée : réglez la date et l’heure automatiquement. (The Windows clock is wrong: set the date and time automatically.) | Turn on automatic date and time in Windows |
| Session expirée : réessayez. (Session expired: try again.) | Run the action again |
| Connectez-vous à votre compte Island Pilot. (Sign in to your Island Pilot account.) | Your session has ended: sign in again |
Signed in, but asked for a key
Section titled “Signed in, but asked for a key”You are probably signed in with a different address from the one used for your purchase: the app accepts any address, then looks for the licence linked to it. Click Se déconnecter (Sign out), then sign in with the right address. See Licence refused.
On the client area
Section titled “On the client area”The client area opens at islandpilot.app/account. Enter the address of your purchase, click Email me a sign-in link, then open the link you receive.
| Message | What it means |
|---|---|
| No purchase found or No purchase is linked to this address | Check the address used at payment, or the one that a Duo buyer entered for you |
| This link has expired or was already used. | A sign-in link works once and stays valid for 1 hour, or 3 days for the one in the welcome email. Request a new one |
| You were signed out after 10 minutes without activity. | Request a new link |
| Too many requests: wait a few minutes and try again. | Wait, then try again |
| No connection to the server. | Check your network and try again |
Still stuck
Section titled “Still stuck”Write to contact@saulcorp.com with the address you used and the exact message.