The app does not start
This page covers installation and launch problems. If the app opens but shows a licence screen, see Licence refused.
Quick checks
Section titled “Quick checks”- Your PC runs Windows 10 or 11, 64-bit. Island Pilot is designed for 64-bit Windows, and there is no Mac version.
- The installer does come from your client area, from the Download for Windows button.
- Wait a few seconds: the loading window appears first, then gives way to the app.
Windows blocks the installation
Section titled “Windows blocks the installation”The installer does not yet have a recognised Windows signature. Windows may therefore show a warning on the first installation, such as Windows a protégé votre ordinateur (Windows protected your PC). Updates made from within the app are not affected.
If you downloaded the installer from your client area, click Informations complémentaires (More info), then Exécuter quand même (Run anyway).
An antivirus may also block or quarantine a recent program. Check its history if the installer disappears or if nothing happens.
Nothing appears
Section titled “Nothing appears”- Look at the taskbar. Island Pilot opens only once: relaunching the app brings the already open window to the front.
- If nothing comes back, open Task Manager, close Island Pilot, then relaunch it.
- Launch it from the Start menu rather than from another application.
- Restart the PC.
The app’s display relies on Microsoft Edge WebView2. If it is missing, install Microsoft’s WebView2 Runtime, then relaunch Island Pilot.
The “Impossible de démarrer Island Pilot” window (Cannot start Island Pilot)
Section titled “The “Impossible de démarrer Island Pilot” window (Cannot start Island Pilot)”It shows the precise reason, then the app closes.
| Message | What to do |
|---|---|
| Cette base a été créée par une version plus récente d’Island Pilot. (This database was created by a newer version of Island Pilot.) | Your app is older than your data. Download the latest version from your client area and install it |
| Impossible de lire ou d’enregistrer les données locales. (Unable to read or save the local data.) | Check that there is space left on the disk and that the folder %USERPROFILE%\.island-pilot is accessible. Restart the PC, then try again |
| Dossier utilisateur introuvable. (User folder not found.) | Your Windows session is the cause. Restart the PC or try another session |
For any other message, note it down and write to contact@saulcorp.com.
The “L’interface d’Island Pilot a rencontré une erreur” screen (The Island Pilot interface encountered an error)
Section titled “The “L’interface d’Island Pilot a rencontré une erreur” screen (The Island Pilot interface encountered an error)”Your projects and conversations are saved. Click Recharger l’interface (Reload the interface). Island Pilot will then offer to send the report of this error.
After a crash
Section titled “After a crash”At the next launch, the Island Pilot s’est arrêté de façon inattendue (Island Pilot stopped unexpectedly) window offers to send a report. This report helps us fix the problem. See Getting help.
After an update
Section titled “After an update”The inbox, in the top bar, shows the result of the latest update. If it shows n’a pas été installée (was not installed) or n’a pas pu s’installer (could not be installed), restart the update from this inbox, or install the latest version from your client area.
Reinstall
Section titled “Reinstall”Reinstalling over the old version replaces the app without touching %USERPROFILE%\.island-pilot, where your data is. Download the installer from your client area and run it. If you have already uninstalled Island Pilot, see Uninstall.